Privacy & Terms
Terms and Conditions
Please note during COVID-19, as we are a small female run business, there will be a few delays on upcoming orders. We will make sure to email you as soon as we receive your order with details on expected shipment dates. That said, we hugely appreciate your support during these times as they mean so much more than they usually do.
We love our community and we know we will come out of this stronger, together. Wishing love and safety to you, your family and friends.
EMM KUO TEAM
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We do not accept personal checks, money orders, or direct bank transfers.
All prices on our site are based on the US dollars and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that issued your credit card.
Once placed, orders cannot be canceled. Please refer to our Return Policy.
We ship to the shipping address provided by you. It's therefore your responsibility to provide us the complete and correct shipping address to avoid missing shipments. We are not be responsible for damaged, lost, or stolen packages. We also cannot ship to PO Boxes.
*FREE DOMESTIC SHIPPING* on full price items over $300.
Domestic UPS GROUND orders - please allow 2-3 business days for processing and another 2-7 days for delivery.
International orders - Buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by the destination country for importing consumer goods.
Please understand that these delivery times are estimates by the carriers and not guaranteed by EKR Designs LLC. Therefore we are not responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.
Same Day Delivery- We offer same day delivery through the app Postmates in the NYC metro area. Delivery is available Monday through Friday from 10.30am to 5.30pm and excludes weekends and all major holidays. Our return policy is the same for Postmates orders. We are not responsible for lost/stolen items once Postmates confirms the pickup.
For any further inquiries please contact us at firstname.lastname@example.org.
If for any reason you are not happy with your purchase, you may return regular priced items for exchange provided it is sent back within 7 days of receipt. All sale items are final and cannot be returned. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return or exchange. Any items determined to have been worn will not be accepted for return as well.
Please follow the instructions on the return/exchange form included in your package. Include your invoice with your return/exchange as well as your order # on the outside of the package. All returns/exchanges should be made to the address below:
EKR Designs LLC
134 W. 29th St
New York, NY 10001 USA
Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
As you browse Emm Kuo, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Emm Kuo. Neither your name nor anything about you is sold to any other non-affiliated company or agency.
Once you make a purchase with EKR Designs LLC, you are automatically included in our updates, newsletters and correspondences. To be removed from these correspondences, please email email@example.com. Thank you!